Return and Refund Policy

We want you to be completely satisfied with your purchase. If you're not, we're here to help.

🔁 30-Day Return Policy

You have 30 days after receiving your item to request a return.

✅ Eligibility for Returns

To qualify for a return:

  • The item must be in the same condition as received — unused, uninstalled, and in original packaging.

  • All original packaging, accessories, and materials must be included.

📩 How to Start a Return

To begin the return process, contact us at info@screentronics.store.

Returns should be sent to:

SCREENTRONICS

884 DANDRIDGE CT, ELGIN, IL, 60120, USA

U.S. returns: we provide a prepaid return label at no cost. International returns: customers pay return shipping and applicable duties/taxes.

🌍 International Orders – Return Policy

  • International customers are responsible for return shipping costs, including any customs duties or import fees associated with the return.

  • We recommend using a trackable shipping method and retaining proof of postage.

  • All international returns must meet the same condition requirements: unused, uninstalled, and in original packaging.

  • Refunds will be issued for the product cost only. Original shipping charges are non-refundable.

Please contact us at info@screentronics.store before returning any international orders to ensure proper handling and processing.

🛠️ Damaged or Incorrect Items 

Inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, notify us immediately so we can evaluate and resolve the issue.

🚫 Exceptions / Non-Returnable Items

  • Items that show signs of use or installation may incur a restocking fee or may not be eligible for a full refund.

  • Returns must be in original, resellable condition to qualify for a full refund.

  • Restocking fee (if item used/installed or missing parts): Up to 100% may apply. We’ll itemize any deduction with photos and reason in your refund notice.

🔄 Exchanges

To exchange an item, return the original for a refund and place a new order for the replacement item.

💵 Refunds

Once your return is received and inspected:

  • We will notify you of the refund approval status.

  • If approved, a refund will be issued to your original payment method within 2 business days after we receive a package.

Please note your bank or card provider may take additional time to process the refund.

If more than 10 business days have passed since your return was approved and you haven't received your refund, contact us at info@screentronics.store.

 

🔁 Return and Refund Policy Summary 


Returns Window: You may request a return within 30 days of delivery.
Eligibility: Unused, uninstalled, and in original packaging with all accessories.
How to Start: Email info@screentronics.store with your order number and reason. We’ll reply with an RMA and instructions.
Return Address: 884 Dandridge Ct, Elgin, IL 60120, USA.
Who Pays Return Shipping: U.S. customers: prepaid label provided. International customers: pay return shipping and any duties/taxes.
Damaged / Wrong Item: Contact us within 7 days of delivery with photos; we’ll replace or refund.
Restocking (if used/installed or missing parts): Up to 100%; we’ll itemize any deduction with photos.
Exceptions: Installed/used items or missing parts may be denied or incur a restocking adjustment.
Refund Method & Timeline: After inspection, refunds are issued to the original payment method within 2 business days; bank posting times may vary.
Exchanges: Return for refund and place a new order.
Support: info@screentronics.store